# Jira: Jira Automation rules failed when sending out emails

> Jira status incident “Jira Automation rules failed when sending out emails” on 2023-11-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/457h7qv2z8lp
Last updated: 2023-11-02T23:25:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-02 23:25 UTC · Resolved: 2023-11-02 23:25 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/457h7qv2z8lp](https://jira-software.status.atlassian.com/incidents/457h7qv2z8lp)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2023-11-02 23:25 UTC: Between 23:25 UTC and 23:46 UTC on 2nd November, we encountered a problem where automation rules in Jira that send out emails failed for certain customers. This was caused by spam-protection limits being incorrectly applied to the legitimate sending of emails. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2023-11-02 23:25 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/457h7qv2z8lp
- Citation: Jira, “Jira Automation rules failed when sending out emails” (2023-11-02 23:25 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/457h7qv2z8lp (CC BY 4.0).
- Markdown link: `[Jira: Jira Automation rules failed when sending out emails (2023-11-02)](https://rewindex.com/company/jira/incidents/457h7qv2z8lp)`


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Canonical: https://rewindex.com/company/jira/incidents/457h7qv2z8lp · Markdown: https://rewindex.com/company/jira/incidents/457h7qv2z8lp.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/457h7qv2z8lp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:37.956Z