# Jira: Customer and User search is failing for some Atlassian Cloud instances.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-03-09 03:49 UTC · Resolved: 2020-03-09 14:42 UTC · Duration: 11 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/3z8kxpdnk153](https://jira-software.status.atlassian.com/incidents/3z8kxpdnk153)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2020-03-09 14:42 UTC: Between 03-09-2020 01:56 UTC to 03-09-2020 13:34 UTC, we experienced issue with searching customers and users for Atlassian Jira Cloud. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/jira/incidents/3z8kxpdnk153 · Markdown: https://rewindex.com/company/jira/incidents/3z8kxpdnk153.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/3z8kxpdnk153 · Generated 2026-10-18T09:54:03.898Z