# Jira: Some Jira Service Desk agents may not able to invite new customers

> Jira status incident “Some Jira Service Desk agents may not able to invite new customers” on 2019-03-14: impact minor (vendor’s label), 6.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5
Last updated: 2019-03-14T12:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-03-14 05:53 UTC · Resolved: 2019-03-14 12:26 UTC · Duration: 6.5 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/3kpwwfp7gyb5](https://jira-software.status.atlassian.com/incidents/3kpwwfp7gyb5)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-03-14 12:26 UTC: Between 14 March 2019 1:58am UTC to 12:10pm UTC we experienced problems with Customer Invite functionality for Jira Service Desk. The issue has been fully resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2019-03-14 05:53 UTC, resolved after 6.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5
- Citation: Jira, “Some Jira Service Desk agents may not able to invite new customers” (2019-03-14 05:53 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5 (CC BY 4.0).
- Markdown link: `[Jira: Some Jira Service Desk agents may not able to invite new customers (2019-03-14)](https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5)`


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Canonical: https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5 · Markdown: https://rewindex.com/company/jira/incidents/3kpwwfp7gyb5.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/3kpwwfp7gyb5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:12:14.882Z