# Jira: Problems with granting users access to Jira

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-04-12 09:18 UTC · Resolved: 2019-04-12 10:50 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/2xg2xjgjy3sb](https://jira-software.status.atlassian.com/incidents/2xg2xjgjy3sb)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-04-12 10:50 UTC: Between 2019-04-09 11:17 UTC and 2019-04-12 10:52 UTC, Jira Cloud customers experienced intermittent errors when adding, removing or making changes to users on their site. The root cause was a change to our user synchronization process. The change has been rolled back and the synchronization has been recovered. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/2xg2xjgjy3sb · Markdown: https://rewindex.com/company/jira/incidents/2xg2xjgjy3sb.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/2xg2xjgjy3sb · Generated 2026-10-18T12:41:35.595Z