# Jira: Users cannot create/update issues in Jira and JSM via Outlook

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-19 20:44 UTC · Resolved: 2025-05-20 00:55 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/2w7ms8rqp4ph](https://jira-software.status.atlassian.com/incidents/2w7ms8rqp4ph)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2025-05-20 00:55 UTC: The problematic change that caused this issue has now been rolled back and service has now been restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/2w7ms8rqp4ph · Markdown: https://rewindex.com/company/jira/incidents/2w7ms8rqp4ph.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/2w7ms8rqp4ph · Generated 2026-10-18T11:38:57.963Z