# Jira: Custom Fields loses values after submission on Global Issue Create Screen

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-07 22:25 UTC · Resolved: 2025-08-08 12:18 UTC · Duration: 14 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/2ps4vd9vtxts](https://jira-software.status.atlassian.com/incidents/2ps4vd9vtxts)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2025-08-08 12:18 UTC: Between 02:00 am UTC and 11:57 am UTC, we experienced issues with custom fields created by the Forge app for Jira Work Management and Jira. The issue has been resolved, and the service is now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/2ps4vd9vtxts · Markdown: https://rewindex.com/company/jira/incidents/2ps4vd9vtxts.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/2ps4vd9vtxts · Generated 2026-10-18T11:40:57.172Z