# Jira: Jira responding with 500 error for some Jira customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-04 10:08 UTC · Resolved: 2024-11-04 13:53 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/1yqsgvhz4vng](https://jira-software.status.atlassian.com/incidents/1yqsgvhz4vng)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-11-04 13:53 UTC: Between 08:30 - 12:00 UTC, we experienced 500 errors for Jira Work Management, Jira Service Management, and Jira for some customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/1yqsgvhz4vng · Markdown: https://rewindex.com/company/jira/incidents/1yqsgvhz4vng.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/1yqsgvhz4vng · Generated 2026-10-18T11:45:50.963Z