# Jira: Fields missing across Jira Work Items for some users

> Jira status incident “Fields missing across Jira Work Items for some users” on 2026-11-02: impact major (vendor’s label), 28 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/1blzrf38268l
Last updated: 2026-11-02T10:19:00Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-02 00:10 UTC · Resolved: 2026-11-02 00:38 UTC · Duration: 28 min
- Updates: 3 · Affected components: Automation for Jira, Search, Viewing content
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/1blzrf38268l](https://jira-software.status.atlassian.com/incidents/1blzrf38268l)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **investigating** 2026-11-02 00:10 UTC: We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields. We are investigating with urgency and will update within one hour or sooner if we have further information to share.
- **monitoring** 2026-11-02 00:25 UTC: Our team has now identified a potential configuration change that appears to have caused this issue and has now reverted this change. We are now starting to see recovery across impacted operations for this issue and will be monitoring to check for a full recovery.
- **resolved** 2026-11-02 00:38 UTC: We have now confirmed that all field related operations across the Jira, Jira Software Management, Jira Work Management and Jira Product Discovery should now be fully operational. We apologize for any inconvenience this may have caused.

## Rewindex changes for this incident

- 2026-11-02 00:10 UTC: [Major incident: Fields missing across Jira Work Items for some users](https://rewindex.com/change/idb67820bd6cb97.md)
- 2026-11-02 00:33 UTC: [Incident updated: Fields missing across Jira Work Items for some users](https://rewindex.com/change/r38545f421d3ca8.md)
- 2026-11-02 00:43 UTC: [Incident updated: Fields missing across Jira Work Items for some users](https://rewindex.com/change/r5f780cc69becab.md)


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Canonical: https://rewindex.com/company/jira/incidents/1blzrf38268l · Markdown: https://rewindex.com/company/jira/incidents/1blzrf38268l.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/1blzrf38268l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T10:19:00.417Z