# Jira: Issues with incoming mail handlers duplicating

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-06-23 19:44 UTC · Resolved: 2022-06-30 05:45 UTC · Duration: 6 d
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/0m3mhynf49tq](https://jira-software.status.atlassian.com/incidents/0m3mhynf49tq)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2022-06-30 05:45 UTC: We have reached out to all affected customers on this incident. For a large majority, we have provide their duplicated issue keys to identify and take corrective action. There is a small percentage of affected customers that we are in contact with to provide further analysis on their duplicated tickets. We are continuing to assist any customers that require additional information or any related queries on this incident. Please reply through your ticket and our support team will be happy to assist you. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/0m3mhynf49tq · Markdown: https://rewindex.com/company/jira/incidents/0m3mhynf49tq.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/0m3mhynf49tq · Generated 2026-10-18T11:40:16.441Z