# Jira: Degraded performance of Cloud Products when selecting users or teams

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-19 16:44 UTC · Resolved: 2026-02-20 12:26 UTC · Duration: 20 h
- Updates: 10 · Affected components: Purchasing & Licensing, Mobile, Marketplace, Automation for Jira, Create and edit, Signup, Viewing content, Administration, Search, Authentication and User Management, Notifications
- [Vendor status page: https://stspg.io/20v3sjq49703](https://stspg.io/20v3sjq49703)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **investigating** 2026-02-19 16:44 UTC: We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites. We will share updates here as more information is available.
- **investigating** 2026-02-19 17:14 UTC: We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available.
- **identified** 2026-02-19 17:34 UTC: Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
- **identified** 2026-02-19 18:56 UTC: We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites. We will continue to share additional updates here as more information is available.
- **identified** 2026-02-19 21:04 UTC: Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites. We anticipate next update to be posted in approximately 8 hours.
- **identified** 2026-02-20 02:52 UTC: Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately. We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
- **identified** 2026-02-20 04:14 UTC: Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.  We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.
- **identified** 2026-02-20 07:13 UTC: We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- **identified** 2026-02-20 12:26 UTC: We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
- **resolved** 2026-02-20 12:26 UTC: This issue has been resolved and all services are functional.


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Canonical: https://rewindex.com/company/jira/incidents/0790r1wd2tbp · Markdown: https://rewindex.com/company/jira/incidents/0790r1wd2tbp.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/0790r1wd2tbp · Generated 2026-10-18T11:49:48.228Z