# Jira: Jira Cloud customers unable to add or search for individual users in Tempo apps

> Jira status incident “Jira Cloud customers unable to add or search for individual users in Tempo apps” on 2020-01-22: impact none (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/04fv74jqhw40
Last updated: 2020-01-22T02:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-01-22 01:01 UTC · Resolved: 2020-01-22 02:43 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/04fv74jqhw40](https://jira-software.status.atlassian.com/incidents/04fv74jqhw40)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2020-01-22 02:43 UTC: Between 15th Jan 9:43 UTC to 22nd Jan 2:39 UTC, some Jira Cloud customers were unable to add or search for individual users in Tempo apps. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2020-01-22 01:01 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/04fv74jqhw40
- Citation: Jira, “Jira Cloud customers unable to add or search for individual users in Tempo apps” (2020-01-22 01:01 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/04fv74jqhw40 (CC BY 4.0).
- Markdown link: `[Jira: Jira Cloud customers unable to add or search for individual users in Tempo apps (2020-01-22)](https://rewindex.com/company/jira/incidents/04fv74jqhw40)`


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Canonical: https://rewindex.com/company/jira/incidents/04fv74jqhw40 · Markdown: https://rewindex.com/company/jira/incidents/04fv74jqhw40.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/04fv74jqhw40 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:42:46.518Z