# Jira in January 2020: incidents, uptime and changes

> Jira in January 2020: 6 incidents on its status page (4 major or critical), 97.60% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Jira’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/jira/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 6 (major/critical: 4) · Maintenance: 0
- By vendor impact label: major 4, minor 1, none 1
- Uptime (vendor-reported): 97.60% free of major/critical incidents, 97.06% free of any incident; outage time 17 h 48 min, incident time 21 h 48 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/jira/2019/12.md) · Next: [February 2020](https://rewindex.com/company/jira/2020/02.md) · [All months](https://rewindex.com/company/jira/reports.md) · [Jira](https://rewindex.com/company/jira.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Boards unable to load](https://rewindex.com/company/jira/incidents/wsjlc05ssgyx.md) | major | 2020-01-20 12:27 UTC | 2020-01-20 18:45 UTC | 6.3 h | resolved |
| [User assignment is degraded in some regions](https://rewindex.com/company/jira/incidents/7wtvbh1rvn18.md) | major | 2020-01-22 14:57 UTC | 2020-01-22 20:18 UTC | 5.3 h | resolved |
| [Increased latency in user searches](https://rewindex.com/company/jira/incidents/p55ck6gycznh.md) | major | 2020-01-22 22:19 UTC | 2020-01-22 23:11 UTC | 52 min | resolved |
| [User search is failing for some Atlassian users.](https://rewindex.com/company/jira/incidents/9czdzwbqj28j.md) | major | 2020-01-23 02:52 UTC | 2020-01-23 08:09 UTC | 5.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Boards unable to load](https://rewindex.com/company/jira/incidents/wsjlc05ssgyx.md) | major | 2020-01-20 12:27 UTC | 2020-01-20 18:45 UTC | 6.3 h | resolved |
| [Jira Cloud customers unable to add or search for individual users in Tempo apps](https://rewindex.com/company/jira/incidents/04fv74jqhw40.md) | none | 2020-01-22 01:01 UTC | 2020-01-22 02:43 UTC | 1.7 h | resolved |
| [User search is currently operating in a degraded state in some regions](https://rewindex.com/company/jira/incidents/3mf4hqn4bsm9.md) | minor | 2020-01-22 06:32 UTC | 2020-01-22 10:32 UTC | 4.0 h | resolved |
| [User assignment is degraded in some regions](https://rewindex.com/company/jira/incidents/7wtvbh1rvn18.md) | major | 2020-01-22 14:57 UTC | 2020-01-22 20:18 UTC | 5.3 h | resolved |
| [Increased latency in user searches](https://rewindex.com/company/jira/incidents/p55ck6gycznh.md) | major | 2020-01-22 22:19 UTC | 2020-01-22 23:11 UTC | 52 min | resolved |
| [User search is failing for some Atlassian users.](https://rewindex.com/company/jira/incidents/9czdzwbqj28j.md) | major | 2020-01-23 02:52 UTC | 2020-01-23 08:09 UTC | 5.3 h | resolved |

## Cite this

Jira posted 6 status incidents in January 2020 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/jira/2020/01
- Citation: Jira, “Jira in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/jira/2020/01 (CC BY 4.0).
- Markdown link: `[Jira: Jira in January 2020 (2020-01-01)](https://rewindex.com/company/jira/2020/01)`


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Canonical: https://rewindex.com/company/jira/2020/01 · Markdown: https://rewindex.com/company/jira/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:56:05.628Z