# Jira in July 2019: incidents, uptime and changes

> Jira in July 2019: 9 incidents on its status page (3 major or critical), 99.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Jira’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/jira/2019/07
Last updated: 2019-08-01T00:00:00Z

- Incidents posted: 9 (major/critical: 3) · Maintenance: 2
- By vendor impact label: major 3, minor 3, none 3
- Uptime (vendor-reported): 99.54% free of major/critical incidents, 98.53% free of any incident; outage time 3 h 22 min, incident time 10 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2019](https://rewindex.com/company/jira/2019/06.md) · Next: [August 2019](https://rewindex.com/company/jira/2019/08.md) · [All months](https://rewindex.com/company/jira/reports.md) · [Jira](https://rewindex.com/company/jira.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App switcher not loading in Jira and Confluence for some customers](https://rewindex.com/company/jira/incidents/cgrxb3kg8r9t.md) | major | 2019-07-01 09:03 UTC | 2019-07-01 11:05 UTC | 2.0 h | resolved |
| [Between 06:00 UTC to 09:00 UTC, we experienced issues with user search service for Jira and confluence. The issue has been resolved and the service is operating normally.](https://rewindex.com/company/jira/incidents/zfpp02khwd0h.md) | major | 2019-07-12 10:03 UTC | 2019-07-12 10:03 UTC | 0 min | resolved |
| [Instabilites in user retrieval](https://rewindex.com/company/jira/incidents/h7dhyg341s13.md) | major | 2019-07-31 15:51 UTC | 2019-07-31 17:11 UTC | 1.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App switcher not loading in Jira and Confluence for some customers](https://rewindex.com/company/jira/incidents/cgrxb3kg8r9t.md) | major | 2019-07-01 09:03 UTC | 2019-07-01 11:05 UTC | 2.0 h | resolved |
| [Email notifications displaying "Invalid User" as sender](https://rewindex.com/company/jira/incidents/mgzpqnm625nv.md) | none | 2019-07-02 08:54 UTC | 2019-07-03 23:02 UTC | 38 h | resolved |
| [We have detected an issue affecting a group of customers seeing excessive 429 error codes and have mitigated the problem. We are now monitoring closely](https://rewindex.com/company/jira/incidents/rf8lb34my9j6.md) | none | 2019-07-08 08:38 UTC | 2019-07-08 10:30 UTC | 1.9 h | resolved |
| [Between 06:00 UTC to 09:00 UTC, we experienced issues with user search service for Jira and confluence. The issue has been resolved and the service is operating normally.](https://rewindex.com/company/jira/incidents/zfpp02khwd0h.md) | major | 2019-07-12 10:03 UTC | 2019-07-12 10:03 UTC | 0 min | resolved |
| [Jira Cloud import failures for some customers](https://rewindex.com/company/jira/incidents/l942f096dzbq.md) | none | 2019-07-13 05:36 UTC | 2019-07-17 00:01 UTC | 4 d | resolved |
| [Increased error rate in US East for Atlassian Jira, Confluence and Access customers](https://rewindex.com/company/jira/incidents/znrwpw6nkr9n.md) | minor | 2019-07-15 15:42 UTC | 2019-07-15 17:08 UTC | 1.4 h | resolved |
| [Attachment upload failures for some customers](https://rewindex.com/company/jira/incidents/6m1rggqz1z7m.md) | minor | 2019-07-16 01:32 UTC | 2019-07-16 05:40 UTC | 4.1 h | resolved |
| [Performance degradation in JSW affecting editing issue fields](https://rewindex.com/company/jira/incidents/n2nyjd5bhh5x.md) | minor | 2019-07-17 03:06 UTC | 2019-07-17 05:04 UTC | 2.0 h | resolved |
| [Instabilites in user retrieval](https://rewindex.com/company/jira/incidents/h7dhyg341s13.md) | major | 2019-07-31 15:51 UTC | 2019-07-31 17:11 UTC | 1.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Maintenance for user profiles and user search](https://rewindex.com/company/jira/incidents/7tlmlnb13s42.md) | maintenance | 2019-07-02 23:00 UTC | 2019-07-03 01:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] Maintenance for user profiles and user search](https://rewindex.com/company/jira/incidents/vxzh38h623rt.md) | maintenance | 2019-07-03 23:00 UTC | 2019-07-04 00:00 UTC | 1.0 h | resolved |

## Cite this

Jira posted 9 status incidents in July 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/jira/2019/07
- Citation: Jira, “Jira in July 2019” (2019-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/jira/2019/07 (CC BY 4.0).
- Markdown link: `[Jira: Jira in July 2019 (2019-07-01)](https://rewindex.com/company/jira/2019/07)`


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Canonical: https://rewindex.com/company/jira/2019/07 · Markdown: https://rewindex.com/company/jira/2019/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:13:35.214Z