# JFrog: JFrog Cloud Platform Unavailable For Some Customers on AWS US East

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-28 16:38 UTC · Resolved: 2024-03-28 21:54 UTC · Duration: 5.3 h
- Updates: 3 · Affected components: Distribution, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Xray, Pipelines, US - East1 (N. Virginia) - AWS - Pipelines, Artifactory, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Mission Control
- [Vendor status page: https://stspg.io/xrr1gchxq3jt](https://stspg.io/xrr1gchxq3jt)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported a major outage affecting some customers on AWS US East, with Artifactory, Distribution, Mission Control, Pipelines and Xray listed as affected. It started at 2024-03-28 16:38 UTC and was resolved at 2024-03-28 21:54 UTC, lasting 5 h 16 min; JFrog reported implementing a fix and confirmed all services operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-28 16:38 UTC: We are currently investigating this issue.
- **identified** 2024-03-28 16:38 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2024-03-28 21:54 UTC: All services operational

## Rewindex changes for this incident

- 2024-03-28 16:38 UTC: [Major incident: JFrog Cloud Platform Unavailable For Some Customers on AWS US East](https://rewindex.com/change/i9e84996a31be5c.md)


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Canonical: https://rewindex.com/company/jfrog/incidents/qbxqkxs6k9ry · Markdown: https://rewindex.com/company/jfrog/incidents/qbxqkxs6k9ry.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/qbxqkxs6k9ry · Generated 2026-10-18T09:54:05.625Z