# JFrog: JFrog services intermittent degradation affecting a subset of customers in AWS US West 2 region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-13 18:34 UTC · Resolved: 2025-01-13 20:15 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Artifactory, US - West2 (Oregon) - AWS - Artifactory, Security - Catalog, US - West2 (Oregon) - AWS - Security - Catalog, Security - JAS, US - West2 (Oregon) - AWS - Security - JAS, Distribution, US - West2 (Oregon) - AWS - Distribution, US - West2 (Oregon) - AWS - Webhook, Webhook, US - West2 (Oregon) - AWS - Web UI, Web UI, Security - Runtime, US - West2 (Oregon) - AWS - Security - Runtime, Pipelines, US - West2 (Oregon) - AWS - Pipelines, Security - Curation, US - West2 (Oregon) - AWS - Security - Curation, Security - Xray, US - West2 (Oregon) - AWS - Security - Xray
- [Vendor status page: https://stspg.io/gjby5y23d9yp](https://stspg.io/gjby5y23d9yp)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported major intermittent service disruptions affecting a subset of customers in AWS US West 2 (Oregon), starting 2025-01-13 18:34 UTC and resolved 2025-01-13 20:15 UTC, lasting 1 h 40 min. Affected components included Artifactory, Distribution, Pipelines, security services, Webhook and Web UI; JFrog reported implementing a fix at 19:52 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-13 18:34 UTC: A subset of customers in AWS US West 2 have experienced intermittent disruptions.
- **monitoring** 2025-01-13 19:52 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-01-13 20:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-13 18:34 UTC: [Major incident: JFrog services intermittent degradation affecting a subset of customers in AWS US West 2 region](https://rewindex.com/change/i2f318e20769dbb.md)


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Canonical: https://rewindex.com/company/jfrog/incidents/mw6g7q8hw22f · Markdown: https://rewindex.com/company/jfrog/incidents/mw6g7q8hw22f.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/mw6g7q8hw22f · Generated 2026-10-18T11:44:23.923Z