# JFrog: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-12-31 02:41 UTC · Resolved: 2024-12-31 08:03 UTC · Duration: 5.4 h
- Updates: 4 · Affected components: Artifactory, US - East (Virginia) - Azure - Artifactory, US - East (Virginia) - Azure - Webhook, Webhook, Security - JAS, US - East (Virginia) - Azure - Security - JAS, Distribution, US - East (Virginia) - Azure - Distribution, Security - Runtime, US - East (Virginia) - Azure - Security - Runtime, Security - Xray, US - East (Virginia) - Azure - Security - Xray, Security - Curation, US - East (Virginia) - Azure - Security - Curation, US - East (Virginia) - Azure - Web UI, Web UI, Pipelines, US - East (Virginia) - Azure - Pipelines, Security - Catalog, US - East (Virginia) - Azure - Security - Catalog
- [Vendor status page: https://stspg.io/ly3jnvsxqscq](https://stspg.io/ly3jnvsxqscq)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported a critical platform services outage affecting a subset of customers in Azure US East (Virginia), attributed to infrastructure issues. It started at 2024-12-31 02:41 UTC and lasted 5 h 22 min, affecting Artifactory, Distribution, Pipelines, Security services, Webhook and Web UI. A fix was implemented; the incident was resolved at 2024-12-31 08:03 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-31 02:41 UTC: We are currently investigating this issue.
- **monitoring** 2024-12-31 06:44 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2024-12-31 07:50 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-12-31 08:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-12-31 02:41 UTC: [Critical incident: JFrog platform services outage affecting a subset of customers in Azure US East region due to infrastructure issues](https://rewindex.com/change/ife02ec256f88db.md)


---
Canonical: https://rewindex.com/company/jfrog/incidents/mvzkppv27fkf · Markdown: https://rewindex.com/company/jfrog/incidents/mvzkppv27fkf.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/mvzkppv27fkf · Generated 2026-10-18T11:27:40.189Z