# JFrog: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-03 12:25 UTC · Resolved: 2024-07-03 13:33 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: US - East1 (N. Virginia) - AWS - Xray, Europe - Central1 (Frankfurt) - AWS - Xray
- [Vendor status page: https://stspg.io/dl7j47bjh0gj](https://stspg.io/dl7j47bjh0gj)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog Xray experienced a major intermittent outage affecting a subset of customers in AWS US East1 (N. Virginia) and Europe - Central1 (Frankfurt). It started at 2024-07-03 12:25 UTC and was resolved at 2024-07-03 13:33 UTC, lasting 1 h 8 min; JFrog reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-07-03 12:25 UTC: We are currently investigating this issue.
- **identified** 2024-07-03 12:26 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2024-07-03 12:33 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2024-07-03 13:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-07-03 13:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-07-03 12:25 UTC: [Major incident: JFrog Xray services intermittent outage affecting a subset of customers in AWS US East and EUC Regions](https://rewindex.com/change/id9d47970951769.md)


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Canonical: https://rewindex.com/company/jfrog/incidents/gz78lsrjdytm · Markdown: https://rewindex.com/company/jfrog/incidents/gz78lsrjdytm.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/gz78lsrjdytm · Generated 2026-10-18T13:32:27.841Z