# JFrog: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-07 12:42 UTC · Resolved: 2025-09-07 13:39 UTC · Duration: 57 min
- Updates: 5 · Affected components: Security - Xray, US - East (Virginia) - Azure - Security - Xray
- [Vendor status page: https://stspg.io/5p1mk6691rcz](https://stspg.io/5p1mk6691rcz)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported a major Xray outage affecting some customers in US - East (Virginia) on Azure, starting 2025-09-07 12:42 UTC and resolved at 2025-09-07 13:39 UTC (56 min). JFrog attributed the outage to database maintenance, worked with Azure, and reported implementing a fix at 13:04 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-07 12:42 UTC: Due to a database maintenance JFrog customers could experience a brief outage for some JFrog Cloud Platform customers.
- **identified** 2025-09-07 12:52 UTC: Issue has been identified and we are working with Azure to resolve the issue
- **identified** 2025-09-07 12:54 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-09-07 13:04 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-07 13:39 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-07 12:42 UTC: [Major incident: Critical JFrog Cloud Platform Database Incident affecting Xray service on Azure USE](https://rewindex.com/change/id9b0becd160a33.md)


---
Canonical: https://rewindex.com/company/jfrog/incidents/9f3qjm5mtj61 · Markdown: https://rewindex.com/company/jfrog/incidents/9f3qjm5mtj61.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/9f3qjm5mtj61 · Generated 2026-10-18T12:22:06.897Z