# Iterable: API ingestion delays for a subset of customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-21 14:25 UTC · Resolved: 2020-04-21 22:33 UTC · Duration: 8.1 h
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/xrx6nlzt08gp](https://status.iterable.com/incidents/xrx6nlzt08gp)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Part of an outage event

- [GitHub outage, Apr 21, 2020: 12 vendors, 14 incidents](https://rewindex.com/events/2020-04-21-github)
- This incident started in the same window without naming GitHub (timing only, not evidence of a link). (timing only, posted −1 h 20 min vs GitHub’s own post)

```mermaid
flowchart LR
  root["GitHub<br/>posted 15:45 UTC"]:::root
  h1["Within an hour<br/>4 vendors, 4 blamed GitHub<br/>v0, Vercel, Travis CI, Sentry"]:::blames
  root --> h1
  me["Iterable (this incident)<br/>posted −1 h 20 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-04-21 22:33 UTC: We are resolving this incident as there are no further delays. Thank you for your patience as we worked through this today. Please contact us at support@iterable.com for any questions or concerns.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/iterable/incidents/xrx6nlzt08gp · Markdown: https://rewindex.com/company/iterable/incidents/xrx6nlzt08gp.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/xrx6nlzt08gp · Generated 2026-10-20T00:50:28.689Z