# Iterable: Web application is down

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-05-15 18:05 UTC · Resolved: 2019-05-15 20:09 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/xn6grz7tg1by](https://status.iterable.com/incidents/xn6grz7tg1by)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2019-05-15 20:09 UTC: We have had no further issues since we moved to monitoring at 11:15am. In total, the web application was unavailable for twelve minutes, from 11:00am-11:12am. We have determined that the root cause of the issue was an error during a database migration that was part of a routine code deployment of front-end code. We have identified additional processes to implement to ensure this does not occur again. Thank you for your patience. If you have any further questions or concerns, please open a ticket by sending an email to support@iterable.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/iterable/incidents/xn6grz7tg1by · Markdown: https://rewindex.com/company/iterable/incidents/xn6grz7tg1by.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/xn6grz7tg1by · Generated 2026-10-18T12:23:13.951Z