# Iterable: API instability

> Iterable status incident “API instability” on 2016-11-15: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl
Last updated: 2016-11-15T22:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-11-15 22:48 UTC · Resolved: 2016-11-15 22:48 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/r8g5yj2bn5bl](https://status.iterable.com/incidents/r8g5yj2bn5bl)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2016-11-15 22:48 UTC: From 3:49PM UTC to 4:39PM UTC, 5:47PM UTC to 6:06PM UTC, our API machines suffered instability where you may've seen high latency or increased 5XX error codes. This was caused by a sudden influx of API calls that overloaded the user database, causing a high number of threads to be in a blocked state. As a result, this impacted other API calls, like email/target that does not require a database lookup. We've disabled the API key responsible for the influx of calls and we're working on an update to the API to reduce the number of database calls for the API. We're looking into the putting our API behind the Amazon API Gateway where we can route APIs that require low latency to dedicated machines.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Iterable, started 2016-11-15 22:48 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl
- Citation: Iterable, “API instability” (2016-11-15 22:48 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl (CC BY 4.0).
- Markdown link: `[Iterable: API instability (2016-11-15)](https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl)`


---
Canonical: https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl · Markdown: https://rewindex.com/company/iterable/incidents/r8g5yj2bn5bl.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/r8g5yj2bn5bl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:37:52.421Z