# Iterable: Ingestion Delay On Subset Of Clusters

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-12 17:18 UTC · Resolved: 2024-11-12 19:24 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: Cluster 16 - Workflow Processing, Journey Processing, Cluster 14 - User Deletions, User Deletions, Cluster 14 - Email Sends, Email Sends, Cluster 22 - List Uploads, List Uploads, Cluster 22 - Workflow Processing, Journey Processing, Cluster 115 - Workflow Processing, Journey Processing, Cluster 125 - Workflow Processing, Journey Processing, Cluster 115 - List Updates, List Updates, Cluster 22 - User Deletions, User Deletions, Cluster 14 - List Uploads, List Uploads, Cluster 125 - User Updates, User Updates, Cluster 125 - List Updates, List Updates, Cluster 14 - Workflow Processing, Journey Processing, Cluster 25 - List Updates, List Updates, Cluster 125 - User Deletions, User Deletions, Cluster 14 - User Updates, User Updates, Cluster 115 - User Updates, User Updates, Cluster 125 - Email Sends, Email Sends, Cluster 25 - Workflow Processing, Journey Processing, Cluster 16 - User Deletions, User Deletions, Cluster 25 - Email Sends, Email Sends, Cluster 115 - Email Sends, Email Sends, Cluster 115 - User Deletions, User Deletions, Cluster 16 - List Uploads, List Uploads, Cluster 22 - User Updates, User Updates, Cluster 22 - Email Sends, Email Sends, Cluster 25 - User Updates, User Updates, Cluster 16 - Email Sends, Email Sends, Cluster 25 - User Deletions, User Deletions, Cluster 16 - User Updates, User Updates
- [Vendor status page: https://stspg.io/lky2sv2mg31v](https://stspg.io/lky2sv2mg31v)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2024-11-12 17:18 UTC: Starting at around 6:30 am PT, Iterable Engineers were notified that lag on our ingestion topics was growing on a subset of clusters. Customers on these impacted clusters could be experiencing delays with user updates, list uploads, user deletion, and event processing.  Email sends and journey processing may see impact as well. Data is only being delayed.  It is not being dropped.  The engineering team is working to remediate these delays. Next update at 10:00 an PT or Sooner.
- **monitoring** 2024-11-12 17:52 UTC: The engineering team has identified the cause and remediated the delays on these subset of clusters. Most impacted ingestion topics have recovered and customers should start to see data being ingested normally again.  We are still working through some backlog, so the team will continue to monitor to ensure that these delays don't recur.  Next Update at 11:00 am PT or sooner?
- **resolved** 2024-11-12 19:24 UTC: Ingestion has returned to normal for all impacted clusters and this issue is now resolved.


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Canonical: https://rewindex.com/company/iterable/incidents/pz7vbgw4yk8n · Markdown: https://rewindex.com/company/iterable/incidents/pz7vbgw4yk8n.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/pz7vbgw4yk8n · Generated 2026-10-18T11:29:16.744Z