# Iterable: Intermittent API errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-07 19:56 UTC · Resolved: 2025-01-07 22:10 UTC · Duration: 2.2 h
- Updates: 3 · Affected components: Global API Success
- [Vendor status page: https://stspg.io/fng8jhls6yxg](https://stspg.io/fng8jhls6yxg)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Summary

Iterable reported a major incident affecting Global API Success, with intermittent partial API outages lasting several minutes. The incident started at 2025-01-07 19:56 UTC and was resolved at 2025-01-07 22:10 UTC, lasting 2 h 13 min. Engineers implemented a fix and reported no further API outages. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-07 19:56 UTC: Our on-call engineers are investigating intermittent partial API outages lasting several minutes over the past couple hours. Our monitoring and alerting first detected the issue near 8:53 am PST. Next update by 1PM PST.
- **monitoring** 2025-01-07 21:01 UTC: Our engineering team implemented a fix for the issue and have seen no further API outages.  We are continuing to monitor the situation.
- **resolved** 2025-01-07 22:10 UTC: We have not seen further API outages since the last update. This incident is now resolved.

## Rewindex changes for this incident

- 2025-01-07 19:56 UTC: [Major incident: Intermittent API errors](https://rewindex.com/change/ie124b2acdb6d55.md)


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Canonical: https://rewindex.com/company/iterable/incidents/mq6zjspf38d9 · Markdown: https://rewindex.com/company/iterable/incidents/mq6zjspf38d9.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/mq6zjspf38d9 · Generated 2026-10-18T10:32:33.380Z