# Iterable: Increased API error rate and delayed processing for a subset of customers

> Iterable status incident “Increased API error rate and delayed processing for a subset of customers” on 2021-12-27: impact minor (vendor’s label), 3.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0
Last updated: 2021-12-28T00:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-27 20:41 UTC · Resolved: 2021-12-28 00:03 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/jycdgcbs5bc0](https://status.iterable.com/incidents/jycdgcbs5bc0)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2021-12-28 00:03 UTC: The incident has been resolved with data processing for cluster 13 caught up. We have continued to see no further 5xx API errors resulting from the incident. If you have any questions please contact your account manager or email suupport@iterable.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2021-12-27 20:41 UTC, resolved after 3.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0
- Citation: Iterable, “Increased API error rate and delayed processing for a subset of customers” (2021-12-27 20:41 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0 (CC BY 4.0).
- Markdown link: `[Iterable: Increased API error rate and delayed processing for a subset of customers (2021-12-27)](https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0)`


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Canonical: https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0 · Markdown: https://rewindex.com/company/iterable/incidents/jycdgcbs5bc0.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/jycdgcbs5bc0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:54:58.051Z