# Iterable: API requests are returning higher than usual errors

> Iterable status incident “API requests are returning higher than usual errors” on 2018-11-01: impact minor (vendor’s label), 24 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/jh2mm5s533rx
Last updated: 2018-11-02T02:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-01 02:31 UTC · Resolved: 2018-11-02 02:58 UTC · Duration: 24 h
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/jh2mm5s533rx](https://status.iterable.com/incidents/jh2mm5s533rx)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2018-11-02 02:58 UTC: We're closing out this API incident, because our engineers have determined the root cause. A minor change to how one piece of our logging systems was configured caused threads to get blocked on our API servers. We have reverted to the previous configuration. Please reach out to support@iterable.com if you have any questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2018-11-01 02:31 UTC, resolved after 24 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/jh2mm5s533rx
- Citation: Iterable, “API requests are returning higher than usual errors” (2018-11-01 02:31 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/jh2mm5s533rx (CC BY 4.0).
- Markdown link: `[Iterable: API requests are returning higher than usual errors (2018-11-01)](https://rewindex.com/company/iterable/incidents/jh2mm5s533rx)`


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Canonical: https://rewindex.com/company/iterable/incidents/jh2mm5s533rx · Markdown: https://rewindex.com/company/iterable/incidents/jh2mm5s533rx.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/jh2mm5s533rx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:37:07.210Z