# Iterable: Users Stuck Or Processing Slowly In Wait Tiles In Journeys

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-05-15 17:37 UTC · Resolved: 2023-05-16 00:28 UTC · Duration: 6.8 h
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/j31qk61v0n7m](https://status.iterable.com/incidents/j31qk61v0n7m)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2023-05-16 00:28 UTC: Almost all messages in the backlog have been processed. We will continue to communicate with those who are still processing. Due to this being resolved for the majority of customers, we will mark this as Resolved. Thank you for your patience as we worked through this. Please reach out to Support for further questions or issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/iterable/incidents/j31qk61v0n7m · Markdown: https://rewindex.com/company/iterable/incidents/j31qk61v0n7m.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/j31qk61v0n7m · Generated 2026-10-18T11:44:32.080Z