# Iterable: Spike in web-app errors causing platform degredation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-22 15:15 UTC · Resolved: 2024-11-22 20:20 UTC · Duration: 5.1 h
- Updates: 4 · Affected components: Global Web Application
- [Vendor status page: https://stspg.io/6mlzr58kvgdy](https://stspg.io/6mlzr58kvgdy)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2024-11-22 15:15 UTC: Iterable engineering became alerted to high error rates on web-app this morning around 6:00 a.m. PT.  After investigating the this issue it appears that these spikes could be happening at the top of each hour as higher volumes of campaigns are scheduled to be sent out. The first time frame of impact was from 6:02 - 6:11am PT and then again at 7am PT. Customers could be seeing a slowness in the web UI.  Sends processing, journey processing, and data ingestion are not currently impacted. Next update at 8 am PT or sooner.
- **monitoring** 2024-11-22 16:08 UTC: Iterable engineering has mitigated the errors and slowdown affecting the web UI and API endpoints at the top of the hour. The last one occurred between 7:02 - 7:12 am PT. We are continuing to monitor. Next update by 9 am PT
- **monitoring** 2024-11-22 17:11 UTC: There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 12 pm PT or sooner
- **resolved** 2024-11-22 20:20 UTC: There have been no further application degradations and the platform looks stable. This will be our last update as we are marking this incident as resolved. Engineering team will continue to monitor closely.


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Canonical: https://rewindex.com/company/iterable/incidents/gdv0y8b2cr5k · Markdown: https://rewindex.com/company/iterable/incidents/gdv0y8b2cr5k.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/gdv0y8b2cr5k · Generated 2026-10-18T11:28:26.550Z