# Iterable: Increase in userUpdate API 5xx errors

> Iterable status incident “Increase in userUpdate API 5xx errors” on 2021-09-09: impact minor (vendor’s label), 57 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/iterable/incidents/dkrphpm0hy26
Last updated: 2021-09-10T00:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-09 23:33 UTC · Resolved: 2021-09-10 00:30 UTC · Duration: 57 min
- Updates: 1
- [Vendor status page: https://status.iterable.com/incidents/dkrphpm0hy26](https://status.iterable.com/incidents/dkrphpm0hy26)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **resolved** 2021-09-10 00:30 UTC: We have continued to monitor the userUpdate API since the fix was deployed and there have been no subsequent 5xx errors. If you have any further questions please contact your account manager or contact support at support@iterable.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Iterable, started 2021-09-09 23:33 UTC, resolved after 57 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/iterable/incidents/dkrphpm0hy26
- Citation: Iterable, “Increase in userUpdate API 5xx errors” (2021-09-09 23:33 UTC). Archived by Rewindex: https://rewindex.com/company/iterable/incidents/dkrphpm0hy26 (CC BY 4.0).
- Markdown link: `[Iterable: Increase in userUpdate API 5xx errors (2021-09-09)](https://rewindex.com/company/iterable/incidents/dkrphpm0hy26)`


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Canonical: https://rewindex.com/company/iterable/incidents/dkrphpm0hy26 · Markdown: https://rewindex.com/company/iterable/incidents/dkrphpm0hy26.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/dkrphpm0hy26 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:35:56.007Z