# Iterable: Timeouts on User Update API Endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-22 19:02 UTC · Resolved: 2026-09-22 19:58 UTC · Duration: 56 min
- Updates: 3 · Affected components: Global API Success
- [Vendor status page: https://stspg.io/4twddvwmz9qp](https://stspg.io/4twddvwmz9qp)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2026-09-22 19:02 UTC: We are currently investigating an issue leading to slowness and timeouts across all API user update endpoints beginning at 2:45 PM EDT.  Next update at 3:15 PM EDT
- **monitoring** 2026-09-22 19:14 UTC: We are continuing to investigate the issue but are seeing positive signs of recovery.  API endpoints for user updates are back to normal success rates. Next update at 3:45 PM EDT or sooner.
- **resolved** 2026-09-22 19:58 UTC: All API issues are now resolved and the user update endpoints are fully operational.  If you continue to experience any issues, please contact Support.


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Canonical: https://rewindex.com/company/iterable/incidents/9p1rk92gnd0b · Markdown: https://rewindex.com/company/iterable/incidents/9p1rk92gnd0b.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/9p1rk92gnd0b · Generated 2026-10-19T23:35:24.402Z