# Iterable: Website Degraded

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-20 15:34 UTC · Resolved: 2024-11-20 20:33 UTC · Duration: 5.0 h
- Updates: 3 · Affected components: Global Web Application
- [Vendor status page: https://stspg.io/jxdzhjmwt1pm](https://stspg.io/jxdzhjmwt1pm)
- [Company: Iterable](https://rewindex.com/company/iterable.md)

## Timeline of updates

- **investigating** 2024-11-20 15:34 UTC: From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.
- **monitoring** 2024-11-20 16:51 UTC: Iterable Engineering has confirmed that we've recovered from the errors that were previously noted as reaching app.iterable.com.  Users should be seeing platform speeds return to normal.  Engineering is continuing to monitor and put preventative measures in place, but if you are still seeing any impact with Iterable pages loading slowly please reach out to support@iterable.com
- **resolved** 2024-11-20 20:33 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/iterable/incidents/66vk9fp038d6 · Markdown: https://rewindex.com/company/iterable/incidents/66vk9fp038d6.md · JSON: https://rewindex.com/api/v1/companies/iterable/incidents/66vk9fp038d6 · Generated 2026-10-18T11:27:39.552Z