# Intercom: Messenger Help Articles not displaying

> Intercom status incident “Messenger Help Articles not displaying” on 2026-09-09: impact minor (vendor’s label), 9 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP
Last updated: 2026-09-09T16:05:10Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-09 15:55 UTC · Resolved: 2026-09-09 16:05 UTC · Duration: 9 min
- Updates: 2 · Affected components: 01J0JX1364FB23KDE3R4SDZK98, 01J0JZVX13K8WFP2XKC9AEDPZY
- [Vendor status page: https://www.finstatus.com/incidents/01M23E41WACM8EA0K46V2V89QP](https://www.finstatus.com/incidents/01M23E41WACM8EA0K46V2V89QP)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-09-09 15:55 UTC: We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- **resolved** 2026-09-09 16:05 UTC: This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour

## Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-09-09 15:55 UTC, resolved after 9 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP
- Citation: Intercom, “Messenger Help Articles not displaying” (2026-09-09 15:55 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP (CC BY 4.0).
- Markdown link: `[Intercom: Messenger Help Articles not displaying (2026-09-09)](https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP · Markdown: https://rewindex.com/company/intercom/incidents/01M23E41WACM8EA0K46V2V89QP.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M23E41WACM8EA0K46V2V89QP · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:44:39.989Z