# InfluxData (InfluxDB Cloud): Queries do not return data for some series

> InfluxData (InfluxDB Cloud) status incident “Queries do not return data for some series” on 2021-06-15: impact none (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f
Last updated: 2021-06-17T23:24:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-06-15 11:04 UTC · Resolved: 2021-06-17 23:24 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.influxdata.com/incidents/ql758v1d8k8f](https://status.influxdata.com/incidents/ql758v1d8k8f)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)

## Timeline of updates

- **resolved** 2021-06-17 23:24 UTC: All data has been restored and all known query issues have been resolved. Tasks scheduled within the timeframe of the incident may need to be rerun to ensure data consistency resulting from those tasks runs. A minor code refactoring was merged to improve the query path and support future improvements. This, in combination with unexpected misformatted time series data, caused the series file and index code path to encounter read and write problems in the AWS us-west-2 region. The problematic refactored code has been reverted and all malformed data has been removed. All data has been replayed to this region to restore full data integrity. A full root cause analysis will be added to this incident when it is completed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by InfluxData (InfluxDB Cloud), started 2021-06-15 11:04 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f
- Citation: InfluxData (InfluxDB Cloud), “Queries do not return data for some series” (2021-06-15 11:04 UTC). Archived by Rewindex: https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f (CC BY 4.0).
- Markdown link: `[InfluxData (InfluxDB Cloud): Queries do not return data for some series (2021-06-15)](https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f)`


---
Canonical: https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f · Markdown: https://rewindex.com/company/influxdata/incidents/ql758v1d8k8f.md · JSON: https://rewindex.com/api/v1/companies/influxdata/incidents/ql758v1d8k8f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:37.183Z