# InfluxData (InfluxDB Cloud): The /users page returns a 500 error

> InfluxData (InfluxDB Cloud) status incident “The /users page returns a 500 error” on 2020-08-12: impact minor (vendor’s label), 17 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg
Last updated: 2020-08-12T21:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-08-12 04:41 UTC · Resolved: 2020-08-12 21:20 UTC · Duration: 17 h
- Updates: 1
- [Vendor status page: https://status.influxdata.com/incidents/nx5ph84w7pkg](https://status.influxdata.com/incidents/nx5ph84w7pkg)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)

## Timeline of updates

- **resolved** 2020-08-12 21:20 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by InfluxData (InfluxDB Cloud), started 2020-08-12 04:41 UTC, resolved after 17 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg
- Citation: InfluxData (InfluxDB Cloud), “The /users page returns a 500 error” (2020-08-12 04:41 UTC). Archived by Rewindex: https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg (CC BY 4.0).
- Markdown link: `[InfluxData (InfluxDB Cloud): The /users page returns a 500 error (2020-08-12)](https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg)`


---
Canonical: https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg · Markdown: https://rewindex.com/company/influxdata/incidents/nx5ph84w7pkg.md · JSON: https://rewindex.com/api/v1/companies/influxdata/incidents/nx5ph84w7pkg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:17:54.517Z