# InfluxData (InfluxDB Cloud): Problem in reporting Query Duration metrics for cloud 2 users

> InfluxData (InfluxDB Cloud) status incident “Problem in reporting Query Duration metrics for cloud 2 users” on 2020-04-21: impact minor (vendor’s label), 19 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z
Last updated: 2020-04-21T19:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-21 01:09 UTC · Resolved: 2020-04-21 19:53 UTC · Duration: 19 h
- Updates: 1
- [Vendor status page: https://status.influxdata.com/incidents/nm3d7w24vj0z](https://status.influxdata.com/incidents/nm3d7w24vj0z)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)

## Timeline of updates

- **resolved** 2020-04-21 19:53 UTC: Due to a defect introduced into our billing system last week, Query Duration for all cloud 2 users was not being reported from April 15th, 2020 until April 18th, 2020. Accounts affected will see no query duration usage for this time range. However, all relevant information was logged and will be available for users upon request via our support channel.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by InfluxData (InfluxDB Cloud), started 2020-04-21 01:09 UTC, resolved after 19 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z
- Citation: InfluxData (InfluxDB Cloud), “Problem in reporting Query Duration metrics for cloud 2 users” (2020-04-21 01:09 UTC). Archived by Rewindex: https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z (CC BY 4.0).
- Markdown link: `[InfluxData (InfluxDB Cloud): Problem in reporting Query Duration metrics for cloud 2 users (2020-04-21)](https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z)`


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Canonical: https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z · Markdown: https://rewindex.com/company/influxdata/incidents/nm3d7w24vj0z.md · JSON: https://rewindex.com/api/v1/companies/influxdata/incidents/nm3d7w24vj0z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:34.634Z