# InfluxData (InfluxDB Cloud): 504 gateway errors in us-east-1

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-28 09:49 UTC · Resolved: 2025-10-28 16:06 UTC · Duration: 6.3 h
- Updates: 6 · Affected components: API Queries, Cloud Serverless: AWS, US-East-1 - API Queries
- [Vendor status page: https://stspg.io/g208mtppxbpd](https://stspg.io/g208mtppxbpd)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)

## Timeline of updates

- **investigating** 2025-10-28 09:49 UTC: We are seeing degraded performance in the us-east-1 region for queries. The team in continuing to investigate and will keep you updated
- **investigating** 2025-10-28 10:05 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-28 10:46 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-10-28 13:04 UTC: A fix has been applied and error rates are on decline. We will continue to monitor the issue.
- **monitoring** 2025-10-28 14:37 UTC: Services continue to be healthy. We are continuing to monitor for any further issues.
- **resolved** 2025-10-28 16:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-28 09:49 UTC: [Critical incident: 504 gateway errors in us-east-1](https://rewindex.com/change/i1c897589e98187.md)


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Canonical: https://rewindex.com/company/influxdata/incidents/8j8j2f5cj5xs · Markdown: https://rewindex.com/company/influxdata/incidents/8j8j2f5cj5xs.md · JSON: https://rewindex.com/api/v1/companies/influxdata/incidents/8j8j2f5cj5xs · Generated 2026-10-20T00:03:14.828Z