# InfluxData (InfluxDB Cloud): Degraded Query Performance and High Error Rates – AWS EU-Central Serverless

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-10-28 09:23 UTC · Resolved: 2025-10-28 16:05 UTC · Duration: 6.7 h
- Updates: 7 · Affected components: API Writes, Cloud Serverless: AWS, EU-Central - API Writes, API Queries, Cloud Serverless: AWS, EU-Central - API Queries
- [Vendor status page: https://stspg.io/5m2h149kmfhf](https://stspg.io/5m2h149kmfhf)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)

## Timeline of updates

- **investigating** 2025-10-28 09:23 UTC: We are still seeing Degraded performance in the region and some queries are failing. We are continuing to investigate and will post further updates.
- **investigating** 2025-10-28 09:27 UTC: We are continuing to investigate this issue.
- **investigating** 2025-10-28 10:03 UTC: We are working on the issue, we can see writes are starting to fail.
- **investigating** 2025-10-28 10:44 UTC: Writes in this cluster has been restored, we are working on further to restore the read issues.
- **investigating** 2025-10-28 13:05 UTC: A fix has been applied and error rates are on decline. We will continue to monitor the issue.
- **investigating** 2025-10-28 14:41 UTC: Services continue to look healthy. We are continuing to monitor for further issues.
- **resolved** 2025-10-28 16:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-28 09:23 UTC: [Critical incident: Degraded Query Performance and High Error Rates – AWS EU-Central Serverless](https://rewindex.com/change/ic85950f61692e4.md)


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Canonical: https://rewindex.com/company/influxdata/incidents/6219wtkx3jnk · Markdown: https://rewindex.com/company/influxdata/incidents/6219wtkx3jnk.md · JSON: https://rewindex.com/api/v1/companies/influxdata/incidents/6219wtkx3jnk · Generated 2026-10-19T23:15:07.745Z