# incident.io: AI features degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-01 00:08 UTC · Resolved: 2026-08-01 02:45 UTC · Duration: 2.6 h
- Updates: 2 · Affected components: Agent
- [Vendor status page: https://status.incident.io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R](https://status.incident.io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R)
- [Company: incident.io](https://rewindex.com/company/incident-io.md)

## Summary

incident.io reported a major degradation affecting some AI features, with increased error rates starting at 2026-08-01 00:08 UTC. The incident lasted 2 h 37 min and was resolved at 2026-08-01 02:45 UTC, when the vendor reported full recovery. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-01 00:08 UTC: We detected increased error rates with some AI features.
- **resolved** 2026-08-01 02:45 UTC: Between around 00:00 and 02:44 UTC, some AI features returned increased error rates. We are now seeing full recovery.

## Rewindex changes for this incident

- 2026-08-01 00:08 UTC: [Major incident: AI features degraded](https://rewindex.com/change/if003c3ff975a50.md)


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Canonical: https://rewindex.com/company/incident-io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R · Markdown: https://rewindex.com/company/incident-io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R.md · JSON: https://rewindex.com/api/v1/companies/incident-io/incidents/01KYXKE8X9H96CXMSQNFV2MQ1R · Generated 2026-10-18T10:43:26.401Z