# imgix: We are investigating increased latency for first time renders in EU

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-10-29 11:34 UTC · Resolved: 2025-10-29 12:46 UTC · Duration: 1.2 h
- Updates: 5 · Affected components: Rendering Infrastructure
- [Vendor status page: https://stspg.io/ylzfm0tw9nwk](https://stspg.io/ylzfm0tw9nwk)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **investigating** 2025-10-29 11:34 UTC: We are currently investigating this issue.
- **identified** 2025-10-29 11:56 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-10-29 12:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-29 12:46 UTC: This incident has been resolved.
- **postmortem** 2025-11-11 00:18 UTC: \# \*\*Summary\*\*  Between October 21 and October 29, customers in Europe experienced 3 separate periods of increased latency for rendering requests. In a small number of cases, requests temporarily failed with “429 – concurrency limit reached” responses. \# \*\*What Went Wrong\*\* The incident was traced to a GPU scaling issue from one of our upstream infrastructure providers. This led to temporary slowdowns and under higher-than-usual load. \#\#\# \*\*Timeline\*\* \* \*\*October 21:\*\* Increased rendering latency in EU region, self-resolved. Investigation traced issue to GPU scaling in upstream infrastructure. Mitigation prepared. \* \*\*October 27:\*\* Issue recurred. Manual mitigation deployed to stabilize rendering and automate future handling. \* \*\*October 29:\*\* Latency alert triggered again. Previous fix mitigates impact, but latency becomes intermittent; additional configuration changes implemented to fully restore service and prevent recurrence. \# What we will do to prevent this in the future While the new configurations will prevents recurring incidents, we are making further improvements to rendering resiliency and recovery speed: \* Added more GPU hardware types to reduce the risk of scaling delays during peak demand. \* Testing and evaluating additional hardware configurations to improve resiliency. \* Finalizing fine-tuning of current configurations and exploring cross-regional load-balancing capabilities to further strengthen reliability. \* Adjusted alerting thresholds to provide earlier notification of emerging issues.


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Canonical: https://rewindex.com/company/imgix/incidents/w41rc6s38g00 · Markdown: https://rewindex.com/company/imgix/incidents/w41rc6s38g00.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/w41rc6s38g00 · Generated 2026-10-20T00:10:22.162Z