# imgix: Issue with receiving support requests

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-06 17:47 UTC · Resolved: 2024-11-06 21:29 UTC · Duration: 3.7 h
- Updates: 2
- [Vendor status page: https://stspg.io/9z9xp6btwy66](https://stspg.io/9z9xp6btwy66)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **identified** 2024-11-06 17:47 UTC: We have identified an issue with receiving support requests to support@imgix.com and are working on a fix. In the meantime, please use our contact form to reach support: https://dashboard.imgix.com/contact
- **resolved** 2024-11-06 21:29 UTC: We have fixed the support@imgix.com email address and are processing our backlog of support requests. If you sent an email and have not received a reply until today, please reach back out to us through our contact form: https://dashboard.imgix.com/contact


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Canonical: https://rewindex.com/company/imgix/incidents/l1k8mzzz8djg · Markdown: https://rewindex.com/company/imgix/incidents/l1k8mzzz8djg.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/l1k8mzzz8djg · Generated 2026-10-20T00:08:01.565Z