# imgix: Delay in Purge requests

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-12-16 06:21 UTC · Resolved: 2024-12-16 13:03 UTC · Duration: 6.7 h
- Updates: 6 · Affected components: Purging
- [Vendor status page: https://stspg.io/d9gtm58rk1c9](https://stspg.io/d9gtm58rk1c9)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **investigating** 2024-12-16 06:21 UTC: We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+)  Rendering services remain unaffected.
- **identified** 2024-12-16 06:42 UTC: The issue has been identified and we are working on a fix. To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters: - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)
- **identified** 2024-12-16 07:01 UTC: Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue. - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true) We are looking at different approaches and will update accordingly.
- **monitoring** 2024-12-16 09:02 UTC: A fix has been implemented and new purge requests should again complete within expected times. We are continuing to monitor the situation.
- **monitoring** 2024-12-16 13:02 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-12-16 13:03 UTC: The purge queue and purge time has been stable since the last provided update.


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Canonical: https://rewindex.com/company/imgix/incidents/hx70lvhcc6g3 · Markdown: https://rewindex.com/company/imgix/incidents/hx70lvhcc6g3.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/hx70lvhcc6g3 · Generated 2026-10-20T00:14:06.652Z