# imgix: Elevated rendering errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-20 15:40 UTC · Resolved: 2025-05-20 16:10 UTC · Duration: 30 min
- Updates: 4 · Affected components: Rendering Infrastructure, Web Administration Tools
- [Vendor status page: https://stspg.io/bj0gyhq8ny7k](https://stspg.io/bj0gyhq8ny7k)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **investigating** 2025-05-20 15:40 UTC: We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information. Previously cached derivatives are not impacted.
- **identified** 2025-05-20 15:57 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-05-20 16:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-20 16:10 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/imgix/incidents/hwlbrpdsjmfh · Markdown: https://rewindex.com/company/imgix/incidents/hwlbrpdsjmfh.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/hwlbrpdsjmfh · Generated 2026-10-20T03:13:50.007Z