# imgix: Elevated rendering errors

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-05-23 19:44 UTC · Resolved: 2024-05-23 19:50 UTC · Duration: 6 min
- Updates: 3 · Affected components: Rendering Infrastructure
- [Vendor status page: https://stspg.io/l2bvpwhh7gpt](https://stspg.io/l2bvpwhh7gpt)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **monitoring** 2024-05-23 19:44 UTC: On May 23rd, 19:19 UTC, we identified an issue affecting our rendering services due to a caching problem. This caused elevated rendering times and intermittent failures for some users. Our engineering team quickly diagnosed the issue and implemented a fix at 19:36 UTC.  We are monitoring the system closely to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience and understanding during this time.
- **resolved** 2024-05-23 19:50 UTC: This incident has been resolved.
- **postmortem** 2024-05-24 20:50 UTC: \# \*\*Postmortem\*\*  \# \*\*What happened?\*\* On May 23, 2024, at 19:23 UTC, an increased load on the rendering infrastructure was detected. Actions were taken to scale out our system to handle the additional traffic. This incident was resolved at 19:36.  \# \*\*How were customers impacted?\*\* During the incident, customers experienced increased error rates for recent renders, intermediate errors increased in our system, and response times for requests increased.  \# \*\*What went wrong during the incident?\*\* During the incident, our team implemented a service change that led to assets being dropped. This led to an increase in requests to our system. The increased requests to our system led to \`429\` and \`5XX\` errors. \# \*\*What will imgix do to prevent this in the future?\*\* To prevent similar incidents, we will: \* Improve procedures for pre-scaling instances during critical updates. \* Conduct impact assessments before issuing significant changes. \* Enhance monitoring and alerting systems to predict and manage load increases better.


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Canonical: https://rewindex.com/company/imgix/incidents/gdjbddzpv835 · Markdown: https://rewindex.com/company/imgix/incidents/gdjbddzpv835.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/gdjbddzpv835 · Generated 2026-10-20T01:32:06.771Z