# imgix: Unable to connect to dashboard

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-10 18:44 UTC · Resolved: 2024-10-10 20:29 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Web Administration Tools
- [Vendor status page: https://stspg.io/fl5tb78v02fd](https://stspg.io/fl5tb78v02fd)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **investigating** 2024-10-10 18:44 UTC: We are investigating issues with connecting to the imgix dashboard (https://dashboard.imgix.com). The imgix APIs are not affected by this incident.
- **identified** 2024-10-10 18:55 UTC: We have identified the issue and are working on a fix for logging into the dashboard. The imgix APIs (Rendering, Video and the Management API) are all working normally.
- **monitoring** 2024-10-10 19:40 UTC: A fix has been implemented, restoring access to the dashboard. We are monitoring the results.
- **resolved** 2024-10-10 20:29 UTC: This incident is resolved.

## Rewindex changes for this incident

- 2024-10-10 18:44 UTC: [Major incident: Unable to connect to dashboard](https://rewindex.com/change/i4e4d8f891f30fb.md)


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Canonical: https://rewindex.com/company/imgix/incidents/b2cl2n9yd5zw · Markdown: https://rewindex.com/company/imgix/incidents/b2cl2n9yd5zw.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/b2cl2n9yd5zw · Generated 2026-10-20T00:05:54.248Z