# imgix: Increased errors for new render requests (Rendering & Legacy video APIs)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-04 14:44 UTC · Resolved: 2026-06-04 16:54 UTC · Duration: 2.2 h
- Updates: 5 · Affected components: Rendering Infrastructure
- [Vendor status page: https://stspg.io/63l4pyl0dyw3](https://stspg.io/63l4pyl0dyw3)
- [Company: imgix](https://rewindex.com/company/imgix.md)

## Timeline of updates

- **investigating** 2026-06-04 14:44 UTC: We are currently investigating increased 5xx errors for new image and legacy video render requests.
- **identified** 2026-06-04 14:52 UTC: We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud.
- **identified** 2026-06-04 15:45 UTC: We are seeing a large reduction in error rates. We will continue to monitor for updates.
- **monitoring** 2026-06-04 16:00 UTC: Error rates have subsided to normal levels. We will continue to monitor for updates.
- **resolved** 2026-06-04 16:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-04 14:44 UTC: [Major incident: Increased errors for new render requests (Rendering & Legacy video APIs)](https://rewindex.com/change/idff09b93b89853.md)


---
Canonical: https://rewindex.com/company/imgix/incidents/2rt4mh8dmr1c · Markdown: https://rewindex.com/company/imgix/incidents/2rt4mh8dmr1c.md · JSON: https://rewindex.com/api/v1/companies/imgix/incidents/2rt4mh8dmr1c · Generated 2026-10-20T00:05:37.478Z