# HubSpot: Issue preventing conversations from being automatically assigned to users has been resolved

> HubSpot status incident “Issue preventing conversations from being automatically assigned to users has been resolved” on 2019-03-20: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3
Last updated: 2019-03-20T20:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-03-20 20:33 UTC · Resolved: 2019-03-20 20:33 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/v9pzygfm5gy3](https://status.hubspot.com/incidents/v9pzygfm5gy3)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2019-03-20 20:33 UTC: We identified an issue earlier this morning around 9 AM EST whereby conversations were not getting automatically assigned to users, despite assignment rules having been configured. We've since identified the root cause of the issue and implemented a fix around 12 PM EST. As a result, some customers may see conversations that arrived in their inbox prior to the fix we implemented as unassigned.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by HubSpot, started 2019-03-20 20:33 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3
- Citation: HubSpot, “Issue preventing conversations from being automatically assigned to users has been resolved” (2019-03-20 20:33 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3 (CC BY 4.0).
- Markdown link: `[HubSpot: Issue preventing conversations from being automatically assigned to users has been resolved (2019-03-20)](https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3)`


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Canonical: https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3 · Markdown: https://rewindex.com/company/hubspot/incidents/v9pzygfm5gy3.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/v9pzygfm5gy3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:29:33.640Z