# HubSpot: Real time email open notifications not appearing for some HubSpot Sales Chrome extension and Windows Tray app users

> HubSpot status incident “Real time email open notifications not appearing for some HubSpot Sales Chrome extension and Windows Tray app users” on 2018-01-22: impact none (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr
Last updated: 2018-01-22T23:35:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-01-22 21:58 UTC · Resolved: 2018-01-22 23:35 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/sw5sr484dfbr](https://status.hubspot.com/incidents/sw5sr484dfbr)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2018-01-22 23:35 UTC: Real time email open and click notifications were unavailable for some users using the HubSpot Sales Chrome extension and Windows Tray app starting at 12AM EST. As of 5:35PM EST, the delivery of email open and click notifications is now fully operational. No email open and click data was lost during this outage, and these notifications are available on the Activity Feed. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved. No data was lost as a result of this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2018-01-22 21:58 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr
- Citation: HubSpot, “Real time email open notifications not appearing for some HubSpot Sales Chrome extension and Windows Tray app users” (2018-01-22 21:58 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr (CC BY 4.0).
- Markdown link: `[HubSpot: Real time email open notifications not appearing for some HubSpot Sales Chrome extension and Windows Tray app users (2018-01-22)](https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr)`


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Canonical: https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr · Markdown: https://rewindex.com/company/hubspot/incidents/sw5sr484dfbr.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/sw5sr484dfbr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:44:56.110Z