# HubSpot: UI extensions from integrations are not loading

> HubSpot status incident “UI extensions from integrations are not loading” on 2026-01-20: impact none (vendor’s label), 34 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx
Last updated: 2026-01-20T18:17:43Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-20 17:43 UTC · Resolved: 2026-01-20 18:17 UTC · Duration: 34 min
- Updates: 2 · Affected components: Sales Tools, CRM, Integrations
- [Vendor status page: https://stspg.io/zqmr8bw49s14](https://stspg.io/zqmr8bw49s14)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **investigating** 2026-01-20 17:43 UTC: We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- **resolved** 2026-01-20 18:17 UTC: Between 11:47 AM  (UTC -05:00) and 01:05 PM  (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM  (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-01-20 17:43 UTC, resolved after 34 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx
- Citation: HubSpot, “UI extensions from integrations are not loading” (2026-01-20 17:43 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx (CC BY 4.0).
- Markdown link: `[HubSpot: UI extensions from integrations are not loading (2026-01-20)](https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx)`


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Canonical: https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx · Markdown: https://rewindex.com/company/hubspot/incidents/slg8k7fsd5yx.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/slg8k7fsd5yx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:09:27.509Z