# HubSpot: Some email replies from O365 inboxes failed to log between April 24th and April 26th 2019

> HubSpot status incident “Some email replies from O365 inboxes failed to log between April 24th and April 26th 2019” on 2019-05-06: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld
Last updated: 2019-05-06T17:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-05-06 17:00 UTC · Resolved: 2019-05-06 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/rz0qxgf71fld](https://status.hubspot.com/incidents/rz0qxgf71fld)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2019-05-06 17:00 UTC: We found a bug with reply syncing for O365 inboxes that caused some replies to logged emails to fail to show on Contact, Company, and Deal records. We are unable to determine which replies should have logged during this time period, and users who see replies that did not log can forward these emails into their CRM. For more information on forwarding replies, please read this Knowledge Base article: https://knowledge.hubspot.com/articles/kcs\_article/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address\#use-the-forwarding-address

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2019-05-06 17:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld
- Citation: HubSpot, “Some email replies from O365 inboxes failed to log between April 24th and April 26th 2019” (2019-05-06 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld (CC BY 4.0).
- Markdown link: `[HubSpot: Some email replies from O365 inboxes failed to log between April 24th and April 26th 2019 (2019-05-06)](https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld)`


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Canonical: https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld · Markdown: https://rewindex.com/company/hubspot/incidents/rz0qxgf71fld.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/rz0qxgf71fld · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:26.616Z