# HubSpot: Phone numbers previously registered for calling are not displaying for some customers

> HubSpot status incident “Phone numbers previously registered for calling are not displaying for some customers” on 2018-01-02: impact minor (vendor’s label), 49 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71
Last updated: 2018-01-02T12:06:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-01-02 11:17 UTC · Resolved: 2018-01-02 12:06 UTC · Duration: 49 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/rdc9ztc8mz71](https://status.hubspot.com/incidents/rdc9ztc8mz71)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2018-01-02 12:06 UTC: We have identified the issue that caused some customers to not have phone numbers registered for calling HubSpot CRM records. This was due to inactivity with the calling functionality for greater than 30 days. This limit will be increased to avoid this issue occurring again. Re-registering your phone number in the HubSpot CRM will allow calling again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by HubSpot, started 2018-01-02 11:17 UTC, resolved after 49 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71
- Citation: HubSpot, “Phone numbers previously registered for calling are not displaying for some customers” (2018-01-02 11:17 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71 (CC BY 4.0).
- Markdown link: `[HubSpot: Phone numbers previously registered for calling are not displaying for some customers (2018-01-02)](https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71)`


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Canonical: https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71 · Markdown: https://rewindex.com/company/hubspot/incidents/rdc9ztc8mz71.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/rdc9ztc8mz71 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:50.233Z