# HubSpot: Some marketing emails experienced elevated soft bounce rates

> HubSpot status incident “Some marketing emails experienced elevated soft bounce rates” on 2023-10-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1
Last updated: 2023-10-02T18:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-02 18:04 UTC · Resolved: 2023-10-02 18:04 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/nj2wpvddv6v1](https://status.hubspot.com/incidents/nj2wpvddv6v1)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2023-10-02 18:04 UTC: Between 11:49 PM EDT (UTC -04:00) on Sep 28, 2023 and 3:00 PM EDT (UTC -04:00) on Oct 1, 2023, some customers experienced marketing email delivery issues to certain email service providers. This was caused by an update to our email-sending infrastructure. As of 3:00 PM EDT (UTC -04:00) on Oct 1, 2023, newly sent marketing emails should be delivered properly and the incident has been fully resolved. For customers who had soft-bounced email sends, we won't be re-sending emails to those contacts. If you wish to re-send emails to those contacts, you can create a list from the "Bounced" emails under the "Recipients" from your email, and re-send the email to this list following these instructions https://knowledge.hubspot.com/email/how-do-i-resend-an-email.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2023-10-02 18:04 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1
- Citation: HubSpot, “Some marketing emails experienced elevated soft bounce rates” (2023-10-02 18:04 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1 (CC BY 4.0).
- Markdown link: `[HubSpot: Some marketing emails experienced elevated soft bounce rates (2023-10-02)](https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1)`


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Canonical: https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1 · Markdown: https://rewindex.com/company/hubspot/incidents/nj2wpvddv6v1.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/nj2wpvddv6v1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:37:42.987Z